FAQ


‼️ REFUNDS & EXCHANGES ‼️

Custom Orders: THEY CANNOT BE RETURNED. We will gladly work with you to alter the item to your satisfaction. Contact us for any issues or questions you have, we are here to help. *Stock Orders: If you ordered the wrong size for your pig you can easily exchange it for a different one. You will need to pay for shipping for the new collar to reach you and for the shipping on the item you are returning. Please convo me to explain your situation and to give the correct size needed.

*Stock Orders: You must contact me within 3 days of receiving your order to ask for a return or exchange for a different size. When I receive the item (which must still be in new condition), I can either refund you the purchase price (minus shipping and handling) or send you a different size.

 SHIPPING INFORMATION 

Orders are sent via First Class USPS to keep shipping costs affordable, and International Custom orders are shipped via First Class USPS. **All orders are sent to your Paypal address. This is to protect both of us. If you have not updated your current address in Payal and it is shipped there we are not responsible for the package or for replacing your order. PLEASE CHOOSE the correct mailing address when checking out via Paypal!

What is the turn around time on an order?

It normally takes 4 weeks for me to process your order because everything is handmade and I'm a one woman show. The jewelry takes about 1-2 weeks. You can always email me to see when you should receive your purchase. If you'd like your order faster, I do have an expedited shipping listing you can put in your cart before checking out.

Do you take Custom Orders?

We do take custom orders. So if there is an item you'd  like, but you want a different color or pattern then just email me and I can make the changes you like. Also, if you want a something that isn't on my site, please email me as well and I'll let you know if I can make it.

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.